Mendip Outdoor Pursuits and Activities

Customer Survey

We would welcome further comments below, whatever the scores. This helps us to build on our stenghts and allows us to improve. Please do explain further if you record scores less than 'Fair'. Any scores below this value will be looked into and we will get back to you.

1. Name of Group / Course Title *
2. Course Date / Dates *

General	A Problem	Not Good	Fair	Very Good	Excellent
Did you feel the course met your requirements?
Was the course well structured?
Was the course enjoyable?

Our Staff	A Problem	Not Good	Fair	Very Good	Excellent
Did the staff have a good rapport with the group?
Was the information delivered in a clear and helpful manner?

Instruction	A Problem	Not Good	Fair	Very Good	Excellent
How would you rate the manners of the instructors?

Safety	A Problem	Not Good	Fair	Very Good	Excellent
How would you rate safety?
How would you rate the equipment provided?

Accommodation	A Problem	Not Good	Fair	Very Good	Excellent
Standard of rooms?
Friendliness and helpfulness of staff?
Standard of food?

Service	A Problem	Not Good	Fair	Very Good	Excellent
How would you rate correspondence and administration?
Do you feel you received value for money?
Would you choose to use our services again?		No		Yes

1. Further Comments

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